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| Shipping & Returns |
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We charge for shipping based on the total weight of an order.
We use AnPost for our packages and all shipping is charged on at the postal cost to us.
We have five price zones - Ireland Standard [ max. shipping charge €30.]
- Ireland Express
- UK Standard [ max. shipping charge €48.]
- Europe
- all non European nations
At checkout please ensure that the correct postal zone is displaying in the drop down box. This should happen automatically once you enter the name of your country.The Shopping Cart will display the cost of shipping for your order and include it in your order total.
Shipping costs are inclusive of VAT for EU countries. |
Shipping Times
We aim to dispatch orders within 24 hrs of receipt where payment has been received by debit or credit card.
Orders received after 11.00 hrs on a Friday will be dispatched the following Monday.
We are able to accept personal cheques in Euros and Sterling only, but please note that no goods can be despatched until clearance of cheques.
Approximate delivery times are:
Republic of Ireland and Northern Ireland 2 - 3 working days
UK 3 - 4 working days
Europe 3 - 6 working days
Rest of the world 5 - 10 working days (may be slightly more in remote areas) |
Returns
If there is a problem with any of the goods received from us please phone us without delay and we will endeavor to get it sorted out.
Please check all orders upon receipt. If you are asked to sign for a package always sign 'unchecked'.
It is your right to return any goods for a refund for 7 working days after receiving them but in order to do so they must be unused and still in the original packaging. This applies to all goods but particularly to cosmetics and body care products.
We must receive written confirmation from you of your intended cancellation and all goods are returned at the customers expense. We strongly recommend insuring any returned packaging as it is the senders responsibility to ensure the arrival of goods returned and no refund can be made until the returned items are received.
Refunds will be made by electronic means or by cheque.
Damaged Items
Please contact immediately if any items received are found to be damaged. Any damaged packaging must be retained.
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